Refund policy

Retail Returns and Refund Policy

This policy applies to retail customer orders placed directly through the Ashoka Oil Industries website at ashokaoilindustries.com.

Returns and Exchanges

Because edible oils and food products are consumable goods, we do not accept change-of-mind returns or exchanges after dispatch.

Returns or refunds may be considered only where an order is received:

  • Damaged during transit
  • Leaking
  • Defective
  • Expired
  • Different from the product ordered

24-Hour Claim Period

Customers must inspect the parcel and products promptly after delivery.

Any claim for visible delivery issues such as damage, leakage, an expired product, a defective product, or an incorrect item must be reported within 24 hours of delivery.

Claims received after this period may not be accepted for visible transit or delivery-related damage.

Information Required for a Claim

Please contact us with:

  • Shopify order number
  • Customer name
  • Description of the issue
  • Clear photographs of the outer parcel
  • Clear photographs of the affected product
  • Photographs showing leakage or damage, where applicable
  • Video of the parcel or product, where reasonably required for verification

Please do not consume, discard, alter or dispose of a damaged, leaking, expired, defective or incorrect product before contacting us, as the product and packaging may be required for verification.

Return Method

If a physical return is required after we review and approve the claim, return instructions will be provided to the customer.

Approved returns are handled by courier/mail only.

We do not offer retail returns through an in-store return counter or third-party drop-off location unless specifically arranged by us for an individual case.

Customers should not send a product back without prior approval and return instructions from Ashoka Oil Industries.

Return Shipping Cost

For an approved claim involving a damaged, leaking, defective, expired or incorrect product supplied by us, the customer will not be charged a restocking fee.

Where a return shipment is required for an approved claim, return-shipping arrangements or reasonable return-shipping costs will be handled by Ashoka Oil Industries as communicated during the claim process.

Refunds and Other Remedies

Once a claim has been reviewed and approved, the appropriate remedy may include, depending on the circumstances and applicable consumer law:

  • Replacement of the affected product
  • Refund for the affected product
  • Another appropriate resolution agreed with the customer

Approved refunds will be initiated within 7 business days after the claim and, where applicable, the returned product have been reviewed and approved.

After a refund is initiated, the time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, payment provider or original payment method.

Refunds are normally made to the original payment method, wherever technically possible.

Order Cancellations

Orders may be cancelled before dispatch if cancellation is operationally possible.

Once an order has been dispatched, it cannot be cancelled merely because the customer has changed their mind.

Bulk, Wholesale, Private-Label and Export Orders

This retail return policy does not apply to bulk, wholesale, distributor, institutional, private-label, export, offline, manually arranged or pro forma invoice orders.

Returns, quality claims, replacement, freight responsibility, inspection periods and refunds for such orders are governed by the applicable quotation, pro forma invoice, purchase order, contract or other mutually agreed commercial terms.

Contact Us

To report a retail order issue, contact:

Ashoka Oil Industries
159 Jhotwara Industrial Area
Jaipur, Rajasthan – 302012

Email: info@ashokaoilindustries.com
Phone: +91 141 2341003

Please include your Shopify order number when contacting us regarding an order.